Mail does not reach Russia

[SergeiSK]

In Russia, the newly disruption, delivery of parcels from abroad, delays in delivery of express shipments in some cases exceed a month.
Similar problems arose in recipients of parcels in the past year, resulting in a number of online shops and the world's largest Internet auction site eBay have refused to sell to buyers from Russia. Russian Post blames the failures of Western carriers that do not deliver parcels by direct flights, and the independent express delivery company - Customs.

The fact that the parcels from abroad, again delivered to the recipient with a long delay, Kommersant was told several individuals that have faced this problem. Interruptions in delivery are also actively discussed at the relevant fora: in the words of the recipients, the delay can reach months or more. " The delay occurs at the stage of sending a parcel to its registration in Moscow . Why this happens is unclear," - told Kommersant forum member Claudia Ivanko. According to her, most of the parcels to Russia goes through the express delivery service, "Russian Post" (EMS), as other operators either do not work with individuals, or have limited the customs limit.

In the "Mail of Russia" confirms the existence of complaints from consumers. "In absolute terms, they are many, but the" problem "of origin are no more than 3-5%of the total amount being sent to Russia, international mail," - says a "Mail" Andrew Monaco. He insists that "mail" is doing everything to solve the problem. According to him, are often responsible for delays in themselves the recipients of parcels. " In the FCS note that often the foreign shippers at the request of" inventive "Recipients documented underestimate the value of goods sent ", - said Mr. Monaco.

Head of Service Express Delivery UPS Ivan Shatskikh also confirms that supply disruptions. But, in his opinion, they are connected with the work of the Federal Customs Service (FCS). " This product may remain on the route from several days to a couple of months . In fact, little has changed since last year" - says Mr. Shatskikh. In the Central Customs Directorate of the Russian FCS yesterday did not respond to a request to Kommersant.

A source close to Russian Post, argues that problems with the delivery, there are no fault of the Russian side. "The main flow of goods to Russia comes from the U.S. and China. These countries have for some reason do not carry goods directly, and use a lot of flights. Apparently, so is cheaper, but as a result of increased delivery times, often very strongly," - says the source Kommersant. According to him, there was almost no delay, until 2005, when Aeroflot import goods directly. "But since 2005," Aeroflot "has refused from such traffic, and the problems started," - says a source close to the Russian Post. According to him, with the FCS right now, "Russian Post" there are no problems, customs clearance occurs quickly .

On the problems with mail deliveries from abroad, Kommersant reported earlier this year (see Kommersant of 9 and 17 March 2010). Then some of the Western online retailers have refused to issue orders to the Russian buyers because of the fact that the parcels were delivered with a delay of two weeks to two months. Greatest impact caused disruptions with the supply of goods purchased on the world's largest online auction site eBay. His salesmen were forced to abandon the people of their goods in Russia. According to the rules of eBay, the goods must be delivered to the buyer within 30 days from the date of payment. Exceeding the delivery date without refund is fraught with blocking of your account seller.

In the "Mail of Russia" an increase in the terms explained if an increase postage to 64%in January-February compared with same period in 2009. with the problems encountered and other players in the market of express delivery - UPS and DHL. They referred to problems with customs clearance of parcels . However, the TCF for problems in the service denied and claimed that the delay in the clearance of goods associated with the work of "Mail of Russia" and the market development of Internet commerce, which contributed to a sharp increase in the number of sent items.
As a result, TCF and the Ministry of Communications issued an order that increases from 12 to 25 the number of employees engaged in design of international mail.
Alexander Malakhov
The newspaper "Kommersant", № 46 (4587), 18.03.2011