Russia's eBay users are going to condemn "Mail of Russia"
"Mail of Russia" has responded to media reports that the popular internet auction site eBay could sever relations with Russia because of unimportant work departments. Post executives have scrambled to assure that neither eBay, nor any of the online stores officially on the severance of relations is not declared.
Nevertheless, consumers ordering goods from abroad, are going to throw "Mail of Russia" lawsuits, believes BFM.ru.
Recall, the world's largest Internet auction site eBay, and a number of foreign online stores, for example, Abercrombie & Fitch, this week started to refuse to sell to buyers from Russia, because since the beginning of this year's deadline Package "Mail of Russia" increased from 2 weeks to 2 months.
Under the rules of the payment system PayPal, through which the payment at the auction, the goods must be delivered to the buyer within 30 days from the date of payment. Excess delivery period without refund threatens blocking Seller Account.
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"Mail of Russia" nevertheless admitted that paragraph international postal exchange in Moscow "have been cases of delayed processing of international mail arriving at the destination addresses in the territory of Russia from abroad. The reason is that the increase in postage was 64%in January-February 2010 compared to the same period in 2009.
In response to the allegations in letters to the delay at the border press office of the Central Customs Office Russia reported that the increase in delivery times of items unrelated to the timing of customs procedures.
Buyers, sellers and intermediaries eBay.com, communicating on the forum ebay-forum.ru, decided to file a class action lawsuit for "Mail of Russia", but in Russia's legislation this form of action is not provided. Therefore, representatives of consumer societies advised them to file individual claims en masse. In addition, the organization is ready to provide free assistance in the preparation of such claims.
Recall, March 16 Internet auction site eBay pledges to launch Russian-language version of the site. Localized online auction will allow the Russians to put up for auction and will open their lots for them, some other possibilities, in particular, unlike many countries where support for email is in English, in Russia it will be in Russian.
Last year alone, Russia's market of electronic commerce has grown more than 50%up to $ 5 billion. Meanwhile, eBay director of business development in Europe Alina Pravdzhik advises clients from Russia to use alternatives for delivery, which is guaranteed to give an opportunity to use the services of the auction.
In that recent months, delivery of parcels from abroad has deteriorated dramatically, it is easily seen by tracing the complaint on numerous Internet forums. Current projects can trace the path of parcels, and many have noticed that for some reason they sent the cargo stuck at the yards of the Kazan railway station of the capital (even if it will sail through the air, rather than the train).
Correspondent NEWSru.com, also waiting for a parcel of private U.S. since December, in March, asked for clarification of its post office. His staff referred to the general congestion information system in connection with its update. Then in the explanation sounded the same address - yards at the Kazan station, which can not cope with processing.
As it is terse comments, Kazansky railway station is now a temporary storage premises after the customs. Basic yards either closed for repairs, or going through the very system upgrade.
Indeed, back in December "Mail of Russia" is almost invisible to customers warned that due to change in the software information system in the periods 19-27 December 2009, processing time and to send international mail, including parcels EMS, as well as the timing transmission of information about the IB UPU registered postal items and dispatches can be increased.
Term, which officials have chosen to update the software, even then it was difficult to include appropriate: the load on the mail before it grows New Year holidays. The current chaos is long gone beyond the promised delay.