Eriksson, for a start, to change the direction of thinking.
In today's world of rights is not the one who is right , but the one who secured the better .
Carefully read the contract that was signed between you and the " Bukovskis ."
Then read the legal conditions of purchase on the " Bukovskis ," especially the return policy works.
Legal answer is right there, any arguments or emotions are secondary.
It seems to me that the buyer must give you a written legally credible evidence that the work left .
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