1. To maximize the contribution of the historic environment can make to the sustainable growth of Scotland.
2. To protect the historic environment for the people of Scotland in Scotland and for future generations.
3. In honor of Scotland's historic environment and to promote its understanding and implementation.
4. To be responsible for the resources provided by the Agency to demonstrate public value and deliver value for money.
Our values
1. Integrity - putting the obligations of public service above personal interests.
2. Honesty - being truthful and open.
3. Objectivity - based on recommendations and decisions on rigorous analysis of the evidence.
4. Impartiality - acting solely according to the merits of the case and serving governments of different political parties equally well.
2. ABOUT THE UNIT /TEAM
Post holder will be part of the team visitor operation that is part of a commercial and tourism management, responsible for the delivery of high quality visitor experience from 345 locations and revenues of around £ 30 million a year. The team is managed by the head of visitor operations, who is responsible for 75 staffed properties throughout Scotland.
Monument Manager Inchcolm Abbey says in the commercial users Services Manager for the Western District of the Central region, and will be responsible for the increase in the number of visitors, encouraging visitors and offers real friendly and informed service. The district consists of nine work sites.
You will be part of a team of four people (including you), based on Inchcolm Abbey (which gets about 20,000 visitors a year). The successful candidate will manage the two-part full year Monument stewards (Band) and one full year of part-monument Steward (Band). It is expected that both the manager and the full memorial monument Steward full year will be on the island in a two bedroom property for a period of late March to late October 2013 and the same period in each year of service. Since there are limited services on the island, there is no rent. It should be noted that the manager and the full memorial monument Steward full year are expected to live and work in the immediate vicinity.
3. Range of duties
1. Team Manager:
Shared ownership and responsibility for the site on a day to day basis.
Ensure that all the briefings /notes cascade /distributed the entire team in a timely manner.
Ensure accurate and timely execution of all daily, weekly, monthly inspections /reports, manage schedules, overtime and T & S claims.
To monitor the operation of the site against all targets and trigger corrective action when necessary.
Communication with CVSM, TCM, CU and other Depts HS on all issues, work, study visits, weddings and other events, if necessary, etc.
2. Managing people:
Management team, the direction of the installation, all aspects of the lack of management accounts and a middle and an end of year /end of season reviews. To enable the management and accounting of all the other people associated documentation.
To educate, train and motivate a team in place.
For site management company, annual /sick leave, training covers etc. combined with CVSM and mobile Steward.
To assist delegated set if necessary.
3. Resource Management:
To account for all money daily in the bank in accordance with the schedule of cash, receipts, credit cards, following daily routines, as described in retail management. If necessary, accounts, records and other subsidiary bank that Income: parking cash donations.
To ensure that all financial instruments in place, accurate and any discrepancies in the message.
To ensure that the management of the site resources are best used within existing budgets and all changes will be discussed and agreed with CVSM.
Ensure completion of all documents related to the standards of green tourism business scheme.
4. Meetings management:
To attend quarterly team meetings as a director and to attend any seminars HS.
5. Visitor Services:
Pro-active interaction with visitors, assessing their individual needs and responses to inquiries in person, by phone and by email.
Identifying the needs of visitors and promote and sell the relevant ticket (ticket, friends membership, Explorer Pass).
Encourage and promote the sale of souvenir guide and retail goods.
Responsibility for the retail area, including cleanliness, order stock, prices, rotation and attractive display at the moment.
Delivery of customer care of internal and external clients in accordance with the expectations of Historic Scotland.
Giving information regarding the history of the site in a creative conversation and, if necessary, to conduct tours.
Encourage all the historical sites in Scotland, including events, weddings and other events.
Provision of local information for visitors.
Promote and monitor events on the site including weddings, religious services, etc.
Networking with local community groups /organizations.
6. Presentation by:
Given all of the designated part of the site, the grounds (including schools), retailers and toilets to the standard, as specified in the checklist for the site.
Collaboration with relevant colleagues working together service errors /problems on the spot, saying CVSM as needed.
To ensure the site is safe for visitors, colleagues and themselves.
7. Health and Safety:
Duties include testing and reporting defects, conducting safe cleaning, ensure adequate supplies in the kit, the end of the book Accident /accident report form.
Awareness and completion of all relevant risk assessments /manual document processing.
Advise visitors of any risks associated with them on the site.
Promoting boats to secure and safely away from the pier (s).
Responsible for ensuring that all staff complete the relevant daily inspections of equipment in place and complete the necessary documents.
Ensure safe operation of water pumps and generators for the site.
8. Fire Officer SDO (Senior Designated Officer)
To act as an officer of the fire and to take all responsibilities on the site, as specified in the fire policy (knowledge of fire action plan, including conducting and recording daily /weekly /monthly inspections of fire, etc., as appropriate).
9. Any site-specific work is not covered by other
10. Other special duties in accordance with the operational management
4. STAFF /OTHER resources to be
You will be part of a team of four people (including you), based on Inchcolm Abbey (which gets about 20,000 visitors a year). The successful candidate will manage the two-part full year Monument stewards (Band) and one full year of part-monument Steward (Band). It is expected that both the manager and the full memorial monument Steward full year will be on the island in a two bedroom property for a period of late March to late October 2013 and the same period in each year of service. Since there are limited services on the island, there is no rent. It should be noted that the manager and the full memorial monument Steward full year are expected to live and work in the immediate vicinity.
5. SPECIFIC OBJECTIVES
1. Income:
Lead and motivate the teams to achieve sales targets on the number of visitors, reception and retail income.
2. Provision of services:
To achieve the standards set for secret visits including corporate average stay secret 81%and to identify ways to improve the quality of services continued use of action plans.
To ensure that the site continues to make at least a 4-star VisitScotland classification classification scheme to attract visitors.
3. Monument of the presentation:
To Abbey and grounds presented standard specified on the website list and to better understand the users of the site and its history.
4. Health and safety
Compliance with all Historic Scotland's health and safety procedures and guidelines relating to the abbey and grounds.
5. Education and Awareness
Working with education specialists to facilitate educational visits and activities related to the Abbey.
Encourage and facilitate visits to other sites in the area.
6. Partnership
Working with other heritage attractions and tourism bodies to raise awareness and understanding of the abbey and its facilities and services.
7. Teamwork
Working together with the adjacent areas of the business in the Historic Scotland to expand and develop Inchcolm Abbey profile with visitors, academic interest and the local community.
6. Qualifications and Experience
(See person specification below).
7. APPLICATION
You can apply on-line at our website
www.historic-scotland.gov.uk/jobs and your application must arrive by midnight on Friday, February 15, 2013. Interviews for this position will be held Thursday, March 7, 2013.
Besides the completed application form and equal opportunities form can be sent by e-mail Tracey
Smyth@scotland.gsi.gov.uk or by mail Tracy Smith, 30/30A Croft - Righ, Edinburgh, Midlothian, EH8 8ED arrive by midnight on Friday February 15, 2013 quoting the reference number HSC/13/020.
The competence of the section of the application form you are asked to provide evidence of how you meet the competencies for this post. The competencies listed in the person specification below.
In the Other criteria the application form, you must also provide evidence of how you perform any other essential criteria and desirable criteria in the person specification shown below.
Disabilities aapplicants (and serves as civil servants for the redeployment of registers), which fully meet the minimum criteria (at least all of the essential criteria listed below) will be invited to an interview.
Rooms for disabled applicants who fully meet all of the criteria listed below (as a necessary and desirable), will be invited to an interview.
Applications are particularly welcome from those who Gaelic.
The selection of candidates for interview and arrangements for selection committee will be made as soon as possible after the closing date. Late applications may be accepted, but no guarantees can be given.
Human Resources
Historic Scotland
PERSON SPECIFICATION
Order Number
HSC/13/020
Post
MONUMENT MANAGER
Salary /Pay Range
Starting salary of 17,613 rubles a proportion of the
PAY RANGE £ 17,613 - £ 20,373 (BAND B)
Division
Visitors OPERATIONS
Location
Inchcolm Abbey, Firth-FORTH
Line Manager
Lisa Daniels, COMMERCIAL MANAGER for visitors
Perm /Temp
Full /part-time
The residential part YEAR PERMANENT full-time position
Closing date
MIDNIGHT Friday, February 15, 2013
WORK CRITERIA *
Applicants with disabilities are guaranteed an interview as part of a guaranteed interview scheme provided that they meet all requirements listed below
Significant
Desirable
1. Competencies
CORE - good service delivery (Demonstrating commitment to quality services)
CORE - Teamwork (facilitate and support collaboration)
CORE - planning and organization (Commissioning plans and resources to achieve results)
CORE - Self Management (management approach to work)
CORE - communication (communicating correctly and clearly)
** CORE - Expertise (applying and developing the knowledge and experience to achieve results) ..... (See below)
MANAGER - Achieving results (focusing on the delivery of objectives)
MANAGER - Addressing colleagues and clients (oral and meet colleagues and clients)
MANAGER - Use of resources and information effectively (optimal use of all human resources, finance and information management)
MANAGER - leading your team (lead and Human Development)
Knowledge and experience **
- Knowledge of the history of the island and the Abbey
2. Work Experience /Skills
- Previous experience of attracting visitors, museum or related to commercial exploitation
- Ability to conduct tours
- Ability to assist in education and outreach activities
- Previous experience of working in a remote location
4. Qualification
- The best, or Welcome to Scotland host or similar qualification
_______________________________
PS. and this is just part of the package ...
Added after 42 minutes
Only give examples for each competency are listed on the person specification
Delete or ignore the ones below are not listed in the person specification
1. Excellent service delivery
Demonstrating commitment to quality service
2. teamwork
To promote and support collaborative
3. Planning and organization
Putting plans and resources to achieve results
4. Self-government
Management approach to work
5. connection
Communicate appropriately and clearly
6. Expertise
Application and development of knowledge and experience to deliver results
7. Achieving Results
Focusing on the delivery of the objectives
8. Satisfaction of colleagues and clients
Interpretation and meet colleagues and clients
9. Resources and information effectively
An optimal use of all human resources, finance and information management
10. Leading your team
Leading and developing people
11. Influence and Networking
Building relationships and getting agreement
12. Strategic vision
Watching the big picture and look ahead
